If you applied for the renewal of your Permanent Resident Card or for a Travel Document and you obtained a refusal, you can file a Residency Obligation Appeal at the Immigration Appeal Division if you feel that the decision was not reasonable.
A Permanent Resident Card renewal is usually refused because you did not meet the residency requirements of 2 years out of 5 physical presence in Canada. If you feel that you had strong reasons for being forced to be outside Canada, we can present these humanitarian and compassionate factors to the Immigration Appeal Division.
If you are currently outside Canada and your Permanent Resident Card is expired, you will need to apply for a Travel Document in order to come back to Canada. If you did not spend at least one day out of 365 days in Canada in the one year prior to your Travel Document application, the Travel Document will most likely not be issued. You can also file a Residency Obligation Appeal of this refusal.
Here are some additional resources to help you address refusal from Canada or a residency obligation appeal